This morning, half-way through drinking my coffee, I happily went to click in the PRTG Desktop application (prtgdesktop.exe) in our PRTG server, and was slapped in my face with this dreadful error message: "The program can't start because MSVCP140.dll is missing from your computer. Try reinstalling the program to fix this problem" After splashing by accident some coffee on my shirt, and acknowledging that error message, I was given a second slap on the face with this other error message: "The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem"

 

Re-installation of PRTG Desktop was a waste of time

It turns out that the solution to this problem was to install the "Microsoft Visual C++ Redistributable Library", you can get the x64 version from here: https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-160

Easy when you know how, ah? :)

 

London, October 2021

 

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