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Revolutionary changes in the telecommunication sector have been offering innovative solutions to the way people manage telephone systems. Administering and managing phone networks, which plays a fundamental role in business communication, had been facilitated now more than ever with the use of new technology.

Solutions that telecommunication businesses offer may vary depending on their installation process, their costs, accessibility and user-friendliness. This happens to be the case with WebRTC (Web Real-Time Communication) technology. This new revolutionary protocol simplifies the way businesses manage their communication methods.

Various business offer virtual call centers, substituting little by little the traditional call center services that are becoming obsolete. Older call centers that are unable to adapt to newer technologies are falling more behind each day.

 

 

The majority of businesses that offer virtual call centers are based on the SIP protocol. SIP was the first tool developed for call centers. But recently, call centers have switched to other alternatives: WebRTC technology.

There are a few business solutions that offer this kind of technology. The principles of WebRTC is to reduce the installation costs of call centers, to ensure the best sound quality on the market, to have no geographical limits or missed phone calls.

 

The WebRTC Protocol

This technology, created by Google, works with any type of web browser and any device connected to the internet. There is no need to install extra hardware, invest in IP phones or costly software since the call center is entirely virtual. Because of this, there are no additional installation fees, so your costs are significantly reduced.

The WebRTC protocol is adaptable to the internet and can eliminate drop calls and background noise entirely from your calls. It's perfect for international calling since your voice is simply transmitted through the internet at no additional costs for long distance calls.

WebRTC virtual call centers can adapt to the demands of each business thanks to the number of features it can offer. You can receive calls from any computer or smartphone that is connected to the internet, regardless of your location.

 

Receive Calls from Your Computer Using WebRTC

WebRTC virtual call centers have a great reputation for allowing its users to be completely remote. You can access your virtual call center from a computer or cellphone from any location.

The ability to receive calls from a computer has become one of the most comfortable ways to work. While speaking through a physical IP phone requires using an extra hand, phone calls through the computer allow you to be hand free so you can focus on taking notes during a call, or continue working hard on other tasks.

Virtual calls through a computer is a new technological advancement that businesses must adapt to in order to facilitate their current workflow and productivity. That being said, these calls, as well as their phone extensions, can be taken with them anywhere thanks to WebRTC call center software.

 

Solutions and Features of WebRTC Call center

Every month, businesses invest in a different solution that will improve their company image. An improved image is typically based on higher quality customer service calls. Call centers with higher quality customer service can also improve the quality of their communications at lower costs.

What additional features can improve call centers and telecommunications? Virtual call center software allows ingoing and outgoing calls to be made as efficiently as possible.  

Benefit from exclusive features, such as menu options, voicemail, caller queues for when callers are on hold, and much more!

Additionally, virtual call centers also help guide calls and shorten wait times by optimizing menu options. Calls are also delivered to the right agent each time and takes into account how many agents are available during each call.

Employees will be able to call each other for free and are able to transfer calls to one another. Virtual call centers also adapt to the corresponding office hours of the company and will redirect callers to leave a message or call again later if they call outside of these hours.

You can choose where you want to be when you receive calls, which device you want to receive calls from, and how you receive your calls all thanks to virtual call centers.

 

References

Emma Smith, PR and content manager at https://www.fonvirtual.com/en/. Fonvirtual provides companies and entrepreneurs with virtual services. I’m interested in digital marketing, technology and international logistics. I am an usual collaborator in blogs, where I try to spread the word of telecom services in international business.

  

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